Ola today announced the expansion of its Hyperservice initiative with the
launch of dedicated Hyperservice Centres, designed to offer same-day service guarantee* to eligible
customers at no additional cost. As part of this expansion, Ola will progressively upgrade its existing service
centres into Hyperservice Centres, starting with Bengaluru. The first Hyperservice Centre is now operational
in Indiranagar, Bengaluru. The Hyperservice Centre is designed to fundamentally simplify and speed up the service experience.
Customers can now get their vehicles serviced within the same day, without paying anything extra, while
experiencing a fully digital and transparent service journey end-to-end.
Spokesperson, Ola Electric, said: “As part of the ongoing service upgrade we are reimagining many of the
fundamental aspects of the service experience. We see it as a core part of Ola ownership, and it needs the
same level of innovation as the product itself. With Hyperservice Centres, we are setting a new benchmark
– same-day service guarantee. At no extra cost for any customer. This is about using technology, process
redesign and scale to remove friction and give every Ola customer a faster, simpler and more transparent
service experience.” Hyperservice Centre features will include a dedicated customer lounge, free Wi-Fi, and real-time digital
visibility across every stage of servicing, from check-in to delivery, ensuring speed, clarity and trust.
Following the Bengaluru launch, Ola plans to rapidly upgrade the company’s select service centres to
Hyperservice Centres pan-India over the coming weeks, upgrading service infrastructure nationwide. The
expansion reinforces Ola’s focus on building a world-class EV ownership experience by combining
technology, scale and customer-first design to raise industry standards for speed and reliability.
The company recently also announced the scale up of Hyperservice into an open platform, making Ola’s
genuine spare parts, diagnostic tools, and service training modules available not only to its customers but
also to independent garages, mechanics, and fleet operators across the country. As part of the initiative,
Ola’s spare parts can be purchased directly through the Ola Electric Customer App and website, allowing
every customer and garage to access high-quality, certified components, without any middlemen.
Additionally, the company also announced the nationwide rollout of its in-app service appointment feature,
designed to offer greater ease and accessibility. The feature allows users to choose preferred service slots,
track service status, and manage all service-related needs directly within the Ola Electric app. By bringing
the entire service journey onto a unified platform, customers can eliminate the hassles of traditional service
booking methods