The government has asked the telecom firms to optimise radio frequency to address frequent call drops. It has ordered special audit of quality of service to improve customer service and eliminate the recurring problem. Communications and IT Minister Ravi Shankar Prasad said, the government expects from the telecom companies to undertake a special drive for radio frequency optimisation and periodic monitoring to prevent call drops.
Briefing media in New Delhi this evening, Mr Prasad said, adequate spectrum has been provided to telecom companies and they must use it to provide better services to the customers. The Minister said, in-building solutions should be expanded in large buildings to prevent call drops and reduce load on Base Transceiver Station and telecom companies should use this. Mr Prasad said, he has written to all Chief Ministers to make changes in building laws to make broadband duct mandatory.
The problem of call drops has been a matter of concern in the country. Rapid growth of data traffic in cities and the sharp growth in smart phones have led to congestion in the network. The Department of Telecommunications has been regularly engaging with the telecom service providers to improve their network performance to deliver better quality of telecom services thereby reducing call drops.