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Railways launches Yatri Mitra Sewa

In a move to make rail travel comfortable for elderly, differently-abled and ailing travelers, Railways has launched ‘Yatri Mitra Sewa’ to facilitate access to wheelchairs, battery operated cars and porter services.

‘Yatri Mitra’ or ‘Passenger Friend’ can be a an assistant or any other person nominated for the purpose. The service will be available at major railway stations across the country.

The service can be availed at the time of online booking of tickets, calling or messaging ‘139’, accessing an app developed by the Centre for Railway Information Systems (CRIS), or by simply dialling a dedicated mobile phone number to be activated for the purpose.


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