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Panel to deal with complaints of online shoppers

The Union Minister for Consumer Affairs, Food and Public Distribution, Shri Ram Vilas Paswan addressing a press conference about the meeting of the Central Consumer Protection Council, in New Delhi on April 19, 2016.

Consumer Affairs Minister Ram Vilas Paswan today said the government will set up a committee to suggest ways to deal with complaints of consumers who trade on e-commerce platforms. He said the decision has been taken in the wake of several complaints from online buyers related to delay or non-delivery and sub-standard goods.

After the meeting of the Central Consumer Protection Council, Mr.Paswan told reporters in New Delhi , the suggestions made by the committee will be incorporated in the rules after the passage of the proposed Consumer Protection Bill in Parliament. The CCPC also recommended mandatory standards for piped drinking water. At the moment FSSAI has standards only for bottled water. It said the FSSAI should formulate standards for water being supplied through pipeline and should monitor its quality.

Mr. Paswan said the council was also of the view that there should be guidelines for brand ambassadors of products and services and in the case misleading advertisements, they should also be held responsible. He said celebrities should understand the product thoroughly before endorsing them because there are large number of followers who trust on them. The minister said the dual maximum retail price (MRP) for the same product is illegal and strict action will be taken against owners who charge above the MRP in Multiplexes, amusement parks and other avenues.


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